Seller Identification and Contact Details
Business Name: Oberta s.r.o.
Company ID (IČO): 57191751
Tax ID (DIČ): 2122601294
Registered in: Commercial Register of the City Court Bratislava III, Section: Sro, Insert No. 191357/B
Bank Account (IBAN): SK46 0900 0000 0052 3879 0113
E-mail: helena.obertova@jawharp.sk / info@jawharp.sk
Phone: +421 948 777 840
Supervisory Authority: Slovak Trade Inspection (SOI), Inspectorate for Bratislava Region, Bajkalská 21/A, 820 07 Bratislava, Slovakia
1. General Provisions
1.
These General Terms and Conditions govern the mutual rights and obligations of the contracting parties arising from or in connection with the purchase contract concluded between Oberta s.r.o. (“Seller”) and the customer (“Buyer”) via the online store at jawharp.sk.
2.
By submitting an order, the Buyer confirms that they have read these terms and conditions, understands them, and agrees to them in full.
2. Subject of the Contract & Products
1.
The subject of the contract is the purchase of hand-crafted musical instruments (jaw harps, fujaras, whistles) and artistic ceramics specified in the order.
2.
The Seller undertakes to deliver products free from defects, conforming to applicable quality specifications and safety standards under Slovak and EU legislation.
3. Ordering Process & Conclusion of Purchase Contract
1.
The purchase contract is concluded upon electronic order confirmation dispatched by the Seller to the Buyer’s email address.
2.
The Buyer is responsible for providing complete and accurate billing, delivery, and contact information.
4. Purchase Price, Payment & Delivery
1.
All product prices on the website are displayed in Euros (EUR) and are final. Shipping costs are calculated at checkout according to the selected destination and carrier.
2.
Payment can be made via credit/debit card, bank transfer (IBAN: SK46 0900 0000 0052 3879 0113), or cash on delivery where supported.
3.
Orders are dispatched via registered courier service or postal delivery. Standard delivery within the EU is 3–7 business days depending on destination.
5. Right of Withdrawal (14-Day Return Policy)
1.
In accordance with Act No. 102/2014 Coll. on Consumer Protection, the consumer has the right to withdraw from the contract without giving any reason within 14 calendar days from the date of receipt of the goods.
2.
To exercise the right of withdrawal, the Buyer must inform the Seller by a clear statement sent via email to info@jawharp.sk or in writing.
3.
Returned goods must be undamaged, complete, and safely packaged. The return shipping cost is borne by the consumer.
6. Warranty, Complaints & Dispute Resolution
1.
The statutory warranty period for consumer contracts is 24 months. Claims are processed under our Complaints Procedure.
2.
Consumers have the right to use Alternative Dispute Resolution (ADR) platforms or the EU Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr.
7. Final Provisions
1.
These terms are governed by the laws of the Slovak Republic and the European Union. These terms take effect upon placement of the order.