Warranty & Claims Information
Seller: Oberta s.r.o.
Registered Seat: Orechová 623/4, 900 42 Dunajská Lužná, Slovakia
Returns / Claims Address: Oberta s.r.o., Orechová 623/4, 900 42 Dunajská Lužná, Slovakia
Contact Email: helena.obertova@jawharp.sk / info@jawharp.sk
Phone: +421 948 777 840
Warranty Period: 24 months for consumer contracts
1. General Provisions
1.
This Complaints Procedure governs consumer claims concerning defects in goods purchased from jawharp.sk pursuant to applicable consumer protection legislation.
2. Warranty Period and Exclusions
2.
The statutory warranty period is 24 months from receipt of goods.
3.
The warranty does not cover defects caused by mechanical damage, dropping, incorrect storage, or improper handling of delicate acoustic instruments.
3. Claim Submission Procedure
4.
Please notify us in advance by email at info@jawharp.sk with order details and photographic evidence.
5.
Goods should be securely packaged and dispatched via registered mail to our address: Orechová 623/4, Dunajská Lužná, Slovakia.
4. Resolution and Remedies
6.
Warranty claims are resolved within a statutory maximum of 30 calendar days. Remediable defects are resolved by expert retuning/repair. Non-remediable defects entitle the buyer to replacement or a full refund.